About
About me
Analytical, technically sophisticated professional versed in HIPAA standards with strong communication skills and experience working directly in a clinical setting. Proven to communicate effectively with all audiences, clinical, technical, and administrative staff. Capable of engaging with clinicians, stakeholders, and users across the IT space, providing cross-functional support, and managing projects of varying complexity. Comfortable working independently, remotely, or in team-oriented environments.
Experience
Experience
Well-seasoned healthcare IT professional.
Bon Secours – Mercy Health
09/2022- PRESENT
Clinical Imaging Application Analyst
Supports and maintains information systems, functions and resources for Radiology and Cardiology PACS for caregivers use across the enterprise. Leads and contributes to new projects and efforts to upgrade and maintain systems both off and onsite. Responsible for vendor engagement, support of hospital-based applications, solutions, and assistance with integration to enterprise solutions; includes, planning, testing, troubleshooting as needed.Longevity Health Plan
12/2021 -09/2022
Application Specialist
Supports caregivers by analyzing EMR systems and processes. Develops and maintains early business plans for disaster recovery and business continuity. Troubleshooting, Researching and Training users on the I-SNP EMR. Provide backup support for development cycles. Provide ITIL and ITSM guidance and best practices to achieve business process improvement, cut costs and improve efficiencies.Freelance
7/2020 -12/2021
IT Consultant
Supports clients by analyzing and diagnosing IT system problems. Develops and integrates IT systems to improve business processes, efficiency, and automation. Plans and organizes projects, ensuring clients’ budgets and timelines are met. Implements technology solutions to meet the needs of each business. Advises and consults on technology best practices.Cleveland Clinic
1/2019 – 7/2020
Systems Analyst
Provided comprehensive support for ever-changing project assignments and system implementation projects. Delivered expert technical support at the drop of a hat to replace office systems, hardware, and software without disrupting workflow. Consulted on development solutions, collaborated with vendors and support teams, and created project and work plans to improve processes and replace equipment. Worked closely with physicians and support staff to provide technical support. Remained highly flexible and adaptable to work in an on-call rotation capacity.CNS Center for Neuro and Spine
10/2015 – 1/2019
Sys Admin / IT Manager
Managed and directed Information Technology functions for three offices including headquarters and two satellite offices. Managed all aspects of the NextGen EHR & EPM environment and ancillary products such as IMO and Entrada for the practice. Oversaw the practices new website, maintain and updating the website regularly after its launch in early 2016. Installed, maintained, and repaired desktops, laptops, network switches, servers, AP’s and televisions. Troubleshot hardware and software. Planned, managed, and enforced HIPAA and MACRA regulations and guidelines.Megeshealth
7/2016 – 1/2019
IT Consultant
GBS Corporation
2013 – 10/2015Senior Application Specialist
NextGen EHR & EPM
Responsible for analyzing client systems and databases to identify and resolve issues prior to conducting NextGen version and KBM upgrades. Rolled out ICD10 government mandate to over 100 clients. Opened and resolved trouble tickets, ensuring Service Level Agreement (SLA) requirements were met.GBS Corporation
2008 – 2013
Support Specialist
EasyID – Positive Patient ID System
my skills
Skills
Constantly learning and evolving.
I was ITIL Foundation Certified in 2019. I understand the importance of a systematic approach to IT service management. I’ve helped manage risk, strengthen customer relations, establish cost-effective practices, and build a strong IT environment that allows for change, growth, and scale.
